Case Study

Lisa - MFN Claims

A Growing Workload

MFN Claims, a UK-based claims management company, was seeing rapid growth in client cases. As Client Liaison Manager, Lisa wanted to ensure client service remained personal and efficient while the team dealt with increasing amounts of paperwork and admin.

Tasks the Intern Took On

The intern supported the business by logging data into the CRM system, organising case files, preparing bundles for the legal team, and drafting standard follow-up messages. They also kept track of missing information, which helped reduce errors in the process.

Benefits for the Team and Clients

Lisa noticed improvements almost immediately. “Our intern gave us breathing space. Files were prepared faster, communication with clients was smoother, and the legal team had more time for complex work. It made a real difference.”

Looking Ahead

For Andrew, the placement proved that even small organisations can benefit from interns. “This was a fantastic experience. The contribution was real and measurable, and it gave us confidence to keep building our campaigns.”